If you are in the elevator and it stops for no apparent reason, remember to remain calm. If the elevator malfunctions press the emergency call button this will alert the on duty FS/EAP Director or Security Officer at the Fire Command Station. The duty officer will contact the on-site Otis mechanic or call the Otis hotline. Once Otis is notified the mechanic will release you from the elevator. Do not pull the emergency stop button. The Guard will establish two-way communication with elevators occupants until help has arrived.

In the event of a power outage each elevator will automatically stop in the shaft. The elevator computer controlled program will start to bring one elevator at a time to the lobby. When all elevators have been re-called to the lobby, building management will then select what elevator to operate. In most cases the freight elevator operated by a trained building employee will be the designated elevator used to assist persons in evacuating the building.

IN THE EVENT OF A FIRE, ELEVATORS MUST NOT BE USED FOR EVACUATION.  USE THE STAIRWELLS.